COMPLAINTS HANDLING POLICY
- Good Faith Requirement
The information presented in materials provided by Growth Works is intended solely for educational purposes and to deliver value-driven outcomes for prospective clients and customers. Any use of these materials outside their intended context constitutes a breach of good faith. Individuals or entities who misuse or misrepresent our content may be held accountable under relevant laws.
- Complaints must be:
- – Submitted in writing
- – Supported by evidence
- – Made in good faith
- Anonymous complaints will not be accepted.
3. Process
- Written complaint submission
- Acknowledgment within 5 business days
- Investigation
- Written outcome within 14–30 days
4. Prohibition During Investigation
Public reviews, regulatory escalation, or coordinated complaints during active internal resolution constitute breach of contract.
5. Escalation
`If unresolved:
- – Mediation
- – Arbitration (if applicable)
6. Malicious Complaints
- Frivolous, defamatory, or coordinated attacks may result in legal action and recovery of reputational damages.